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Job Description
SUMMARY
The Operations Manager is responsible for hiring, training, coaching and managing Snapology’s staff. The Operations Manager will work directly with the teaching staff and the Owner/Operator to improve on the quality of education provided at Snapology. This includes ensuring that programs are delivered to students in a fun, structured and educational manner. The Operations Manager may also be asked to teach or observe classes when needed. The Operations Manager will coordinate with the Owner/Operator to develop and implement special projects as needed.
PRIMARY RESPONSIBILITIES
- Coordinate with the Owner/Operator to interview & hire employees
- Maintain and improve Snapology Training & Orientation Program Policies, Procedures and Guidelines as needed
- Ensure all employees are trained properly upon initial hire
- Ensure teachers are properly trained for each program prior to commencement of each class
- Coach and develop staff by administering praise and constructive criticism
- Observe and evaluate staff performance using evaluation documents (goal: 1 review per employee each 6 months)
- Maintain Class Packs, Teacher Packs and other Classroom Supplies
- Ensure teachers have proper equipment and materials for each program prior to commencement of each class
- Teach or observe new classes and conduct mock classes to evaluate programs and gather feedback
- Evaluate feedback from employees and provide relevant feedback to Owner/Operator
- Seek feedback and create a positive climate for teachers to provide feedback on curriculum and classroom experiences
- Coordinate with Management on curriculum and other relevant topics
- Teach or observe new classes and conduct mock classes to evaluate programs and gather feedback
- Teach or observe classes as requested by Management
- Develop and maintain the employee schedule
- Maintain teacher clearances
- Complete special projects as assigned by Owner/Operator