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Job Description
- Assist the Retail Area Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Make important policy, planning, and strategy decisions.
- Oversee budgeting, reporting, planning, and auditing.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Support worker communication with the management team
- Monitor retail operating costs, budgets and resources
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Suggest sales training programs and techniques
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
Job Requirements
- Proven experience as a Retail Operation manager or similar position
- 5 Minimum 3 years of Previous experience in food retail with managerial position is a must.
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
- Proficient user of MS Office (MS Excel in particular)
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- BSc/BA in Business Administration or relevant field; MSc/MA is a plus
