Job Details
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Job Description
- Support Franchise Stores:
- Provide guidance and support to franchisees on operational matters, including store layout, product placement, and inventory management.
- Conduct regular store visits to assess compliance with brand standards, operational procedures, and customer service guidelines.
- Collaborate with franchisees to develop and implement improvement plans, addressing operational challenges and maximizing store performance.
- Sub-Franchise Management:
- Manage relationships with sub-franchise partners and ensure alignment with operational objectives.
- Conduct regular meetings with sub-franchisees to review store performance, address concerns, and provide necessary support and training.
- Monitor sub-franchise stores' adherence to standards and ensure consistent customer experience across all locations.
- Operational Excellence:
- Develop and implement standard operating procedures (SOPs) to streamline store operations and enhance efficiency.
- Monitor key operational metrics, such as sales performance, inventory levels, and customer satisfaction, and take necessary actions to achieve targets.
- Identify areas for process improvement and collaborate with cross-functional teams to implement best practices across stores.
- Training and Development:
- Conduct training sessions for franchisees and their staff on operational standards, product knowledge, and customer service.
- Provide ongoing coaching and support to store teams to enhance their skills and ensure consistent delivery of high-quality service.
Job Requirements
- Proven experience as a Retail Operations Manager or similar position , Convenience Stores Experience is Must
- Experience with performance evaluation processes
- Familiarity with financial and customer service principles
- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
- Proficient user of MS Office (MS Excel in particular)
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- BSc/BA in Business Administration or relevant field; MSc/MA is a plus
