- Experience Needed:
- More than 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
- Communicating needs proactively with HR department and business management, to deliver value-added service to management and employees that reflect the business objectives of the organization.
- Resolve complex employee relations issues; consult with line management and provide HR guidance.
- Work closely with management and employees to improve work relationships, build a culture and increase productivity and retention.
- Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
- Drive consistency of approach across the organization in attracting, managing and developing talent to support current and future organizational needs.
- Use data and analytics to measure the effectiveness of tools and policies and understand the landscape for further improvement.
- Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders.
- Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.
- Aligns performance management and reward strategies to drive and reinforce a culture of high performance and innovation with and across the business groups.
- Participate in the design, implementation, and management of compensation initiatives to ensure that compensation practices are linked in the overall strategy.
- Analyze Human Resources key metrics (turnover, exit interviews, days to fill Positions, and cost per hire) and utilize data for improvements.
More than 5 years
Bachelor's Degree at least
About this Company
Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including...
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