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Last Mile Manager

Posted November 18, 2018

Applicants for
1 open position

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Experience Needed: 7 to 10 years	Career Level: Manager	Job Type: Full Time
Salary: Confidential	Languages: English	Vacancies: 1 open position

About the Job

Focus on executing delivery operations.
Implement changes at store level.
Lead expansion to various markets.
Audit vendor invoices and reconciliation of charges.
Leads weekly operations meetings for each delivery market.
Review daily performance and take corrective actions.
Establishing delivery processes: Streamline these processes and procedures to ensure each customer gets the same great experience.
Supervising staff: Oversee employees in different stages of the delivery process. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience.
Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Evaluate customer’s experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if needed.
Creating Cost Effective Systems: Ensure that processes are efficient and cost-effective. Aim to find ways to reduce costs without affecting the overall customer experience, use continuous improvement to remove unnecessary steps in the process.
Building Partnerships: Build partnerships and liaise with Delivery Service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. Interact with internal and external stakeholders and Senior Leadership to develop and manage change.
Any other projects/Tasks as assigned.

Job Roles: Customer Service/Support Logistics/Supply Chain Operations/Management

Job Requirements

Master’s degree or equivalent in a business-related subject such as Customer Relations or Retail Management.
Work experience in operations/logistics/e-commerce.
Has on ground experience in running delivery operations or store operations.
Can create PowerPoints and communicate project plans.
Extremely hands on and willing to take ownership
Can communicate well and build relationships with store/central operations
Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems).
Have a sense of urgency in solving organizational challenges
English very good.

Keywords: Operations E-Commerce Retail Customer Service Customer Care Customer Support Customer Relations Logistics

About this Company

Fetchr helps local merchants and global brands build, launch and grow profitable eCommerce businesses with an easy to use proprietary shipping and logistics solution. With our app and a simple tap, we can locate your exact location allowing us to deliver packages to your phone... (More)

Industry: Logistics and Supply Chain Package/Freight Delivery

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