Last Mile Manager

• Focus on executing delivery operations.
• Implement changes at store level.
• Lead expansion to various markets.
• Audit vendor invoices and reconciliation of charges.
• Leads weekly operations meetings for each delivery market.
• Review daily performance and take corrective actions.
• Establishing delivery processes: Streamline these processes and procedures to ensure each customer gets the same great experience.
• Supervising staff: Oversee employees in different stages of the delivery process. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience.
• Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Evaluate customer’s experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if needed.
• Creating Cost Effective Systems: Ensure that processes are efficient and cost-effective. Aim to find ways to reduce costs without affecting the overall customer experience, use continuous improvement to remove unnecessary steps in the process.
• Building Partnerships: Build partnerships and liaise with Delivery Service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. Interact with internal and external stakeholders and Senior Leadership to develop and manage change.
• Any other projects/Tasks as assigned.

job requirements

7 to 10 years

Not Specified at least

Logistics and Supply Chain Package/Freight Delivery