After Sales QC Specialist

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Smart Village, GizaPosted 4 years ago

35Applicants for1 open position

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Maintains a positive, empathetic, and professional attitude toward vendors at all times.
Responds promptly to vendors' inquiries.
Communicates with vendors through various channels (phone, email, social media
Acknowledging and resolving vendor complaints.
Provides feedback on the efficiency of the VXP process.
Ensures Vendor satisfaction and provides professional support to all vendors.
Enforces all End to End processes that impact vendor promise
Builds and maintain strong queue monitoring
Ensures service level agreements are maintained by all teams involved
Handles all E-Commerce repairs including product assessments, working with the warehouses, Aftersales teams, Factories, and the repair centers to ensure that cases are dealt with promptly and efficiently.
Suggests and implements appropriate aftersales processes, or amendments to current processes, in conjunction with internal teams, whilst ensuring the repair customer delivery promise is always met.
Ensures efficient and accurate logging of all aftersales inquiries including but not limited to any assessments, results, repairs, and write off's in the aftersales portal.
Communicates effectively and efficiently with the Customer Services team to ensure alignment with all Customer Service Policies and Procedures.
Constantly investigates and reports aftersales issues and options that will assist in service improvements.

Minimum 2 years of relevant experience.
Juggle with data and proficient with report presentation
Experience working with customer support
Must be detail-oriented
Strong problem resolution and analytical skills.
Experience with managing product assessments and working with warehouses and internal teams to resolve aftersales queries.
Experience with accurately managing all claims in the aftersales system, ensuring that a high level of attention to detail is applied with a proactive approach