Job Details
Skills And Tools:
Job Description
The aim of this role is to ensure that Quintessentially delivers on each corporate agreement; the successful candidate will manage the daily operation of each corporate account, in line with each partnership agreement and SLAs. The below describes the MAIN DUTIES of the position:
- Responsible for managing each corporate account on the CRM, ensuring all information is up-to-date and regular housekeeping of all records.
-
Responsible for daily/weekly/monthly reporting and communication with corporate partners relating to memberships and utilization.
- Working with Operations Manager on distributing tasks to Lifestyle Managers team and ensuring that the correct communication is in place.
- Managing all member collateral; ensuring production and distribution of membership collateral for each corporate account.
-
Work with the Operations Manager to increase usage from corporate Members of the Lifestyle services
-
Working closely with the Benefits Manager to ensure relevant suppliers are contracted and to produce regular proactive material.
- Attend Business Development meetings and new pitches for corporate accounts.
Job Requirements
- An understanding of an Account Management role and/or business development experience.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Possess a minimum of 2-3 years Account Management/Customer Service knowledge.
- An understanding/familiarity with CRM systems. Operations background would be desirable.
-
Excellent written & oral communication - fluent English and Arabic is a MUST. Other languages are advantageous.
-
Outstanding project management skills – effectively manage requests from initiation to completion.
