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Job Description
- Attracts potential customers, users by answering product and service questions; suggesting information about other products and services over emails, phone calls or through social media accounts.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
Job Requirements
- Computer Skills.
- Internet Skills.
- Familiar with social media accounts and replying to customers through different platforms.
- Can handle customers inquiries over phone calls.
- Can handle customers inquiries over ticketing system is a plus.
- Having an experience in mobile applications is a plus.
- Have experience in ticketing system is a plus.
- Basic knowledge of English is a plus.