Subject Matter Expert (SME) - Call Center Industry

Confidential Company - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
8,000 to 8,500 EGP per month
Arabic, English
1 open position
About the Job
  • Providing knowledge, resources and information to support agents
  • Address customers concerns accurately and timely.
  • Assist advisors with material request and account updates
  • Ensuring accuracy of the content.
  • Coaching and training agents on improving Customer Interaction and offering advisors guidance.
  • Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.
  • Rotational Shifts
  • Location: Maadi
  • Transportation provided
  • Medical and Social Insurance
Job Requirements
  • Graduates Only.
  • From 2-4 Years of experience in Customer Service and Sales.
  • Languages: Arabic (Mother tongue) & Intermediate Command of the English Language.
  • Proficient Microsoft office knowledge.
  • Ability to work on National Holidays.
  • Rotational Shifts.

Preferred Skills:

  • Clear Communicator.
  • High Customer Service Standards.
  • Strong Organizational Skills
  • Excellent Negotiation Skills.