Job Details
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Job Description
- Providing knowledge, resources and information to support agents
- Address customers concerns accurately and timely.
- Assist advisors with material request and account updates
- Ensuring accuracy of the content.
- Coaching and training agents on improving Customer Interaction and offering advisors guidance.
- Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.
- Rotational Shifts
- Location: Maadi
- Transportation provided
- Medical and Social Insurance
Job Requirements
- Graduates Only.
- From 2-4 Years of experience in Customer Service and Sales.
- Languages: Arabic (Mother tongue) & Intermediate Command of the English Language.
- Proficient Microsoft office knowledge.
- Ability to work on National Holidays.
- Rotational Shifts.
Preferred Skills:
- Clear Communicator.
- High Customer Service Standards.
- Strong Organizational Skills
- Excellent Negotiation Skills.
