Receptionist

Shiny white dental center - Cairo, Egypt

66
Applicants for
3 open positions
26
Seen
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,300 to 3,500 EGP per month
Vacancies:
3 open positions
About the Job
  • Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiries
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person
  • Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
  • Understanding the diagnosis of the case and the treatment plan from doctors
  • Offering to patients the treatment plan and handling all objections or inquiries related to it
  • Showing and calculating the financial plan for the treatment of patients with the deposits and timings
  • Guiding the patients to clinics with a smile
  • Helps patients in distress by responding to emergencies
  • Protects patients' rights by maintaining the confidentiality of personal and financial information
  • Maintains operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed
  • Responsible for revising daily appointments with financial issues
  • Making phone surveys by the end of the shift and send the results to the reception manager
  • Responsible for the patient satisfaction survey
Job Roles: Administration
Job Requirements
  • Experience of working in a high customer-focused service delivery role.
  • An excellent customer focused manner at all times.
  • The ability to communicate effectively at all levels.
  • Information collection and management
  • A very high standard of personal appearance.
  • Planning and organizing
  • Customer service skills