Operations Manager
LEARNATY -
Cairo, EgyptPosted 6 years ago235Applicants for1 open position
- 51Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
LEARNATY is looking for a dynamic & innovative manager for its operations in Egypt. A multi-skilled person who shares the Founders their vision & working with them to realize the organization vision through implementing a planned business strategy.
Overall Role:
- Managing day-to-day operations of LEARNATY in addition to planning and execution of business development strategies.
Main Responsibilities:
- Administration and supervision with respect to the platform’s day-to-day operations.
- Identifying areas for development and proposing means of improvement.
- Identifying the operational needs of the platform.
- Maintaining the highest customer satisfaction level by solving customer complaints, analyzing customer satisfaction survey & replying to customer calls/inquiries received through social media or LEARNATY online platform.
- Maintaining employee satisfaction level by solving teachers' concerns, follow up for teachers' payment submission & coordinating continuously with teachers to spread/boost team-work spirit in order to achieve organizational goals.
- Penetrating new markets & following up for execution of marketing plan in addition to representing the organization by attending seminars and/or promotional events/ campaigns as per marketing plan agreed with CEOs’.
- Coordinating with all 3rd party companies/organizations involved in day-to-day operations of LEARNATY such as & not limited to: payment collection company, Banks & website developer.
- Taking needed action to overcome any sudden & unexpected challenges that may not be mentioned in job description & could affect day-to-day operations of LEARNATY.
Job Requirements
- Significant qualifications & experience in Marketing & Customer Service.
- Extensive awareness of requirements and expectations of foreign language teaching service customers.
- Excellent communication skills.
- Awareness / Experience of E- Business will be highly considered.
- Ability to work with minimal supervision.
- Dynamic & innovative personality.
Featured Jobs
Similar Jobs
- Business Development Manager (...United Group For Engineering And Investment - Nasr City, Cairo10 days ago