Flight Customer Support Agent

Al Mosafer - Mohandessin, Giza

Applicants for
10 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
10 open positions
Males Only
About the Job
  • Tracking the flight time changing and follow up with customers
  • Converting received calls into sales and delivering the best C-sat with FCR and meeting the account defined KPIs.
  • Handling customer inquiries from beginning of the inquiry to its closing ( Flight tickets issue , reissue and refund )
  • Optimizing customer contact opportunities.
  • Adhering to the communication process and maintain AHT , ATT , ASA & ACW and all other account set metrics.
  • Achieving communicates return to Q, short answered calls, and abandoned percentage communicated targets.
  • Achieving quality communicated targets.
  • Raising the flag to the Team Leader on issues or concerns that require escalation.
  • Revise confidentiality of A.C.C.’s client’s & update the customer data if it is needed.
  • Carrying responsibility for meeting communicated targets: sales, order taking, lead generation, reporting, etc.
  • Contact with the airline’s hotline to follow up regarding any case facing the customer and investigate to identify the reason that leaded to customer disappointed.
  • Advice the customer the best opportunities and choices for the flight according to the customer needs.
  • After sales support, the agent has to follow up with the customer if there any cancellation, refund or reissue case until the problem will be solved.
Job Requirements
  • Fluent English
  • Graduates ONLY
  • Previous experience in airline field 6 months to 1 years of experience in ticketing
  • Customer service oriented
  • Excellent communication and problem solving skills
  • Males ONLY
  • Flexibility with rotational shifts
About this Company

تفخر شركة المسافر السعودية بأنها شركة سعودية وتم تأسيسيها بأيدي سعودية طموحة ، هدفها الأساسي هو العالمية بالإضافة إلى التميز و العمل على راحة المسافرين في المملكة العربية السعودية ودول الخليج .

حيث أن موقع شركة المسافر لحجز الفنادق يعتبر الآن بدون منازع افضل موقع... (More)

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