Social Media Specialist
ITSS -
Mokattam, CairoPosted 7 years ago28Applicants for2 open positions
- 17Viewed
- 3In Consideration
- 4Not Selected
Job Details
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Job Description
About the Job:
Job Summary
The Social Media Moderator is the face of corporate social media communities (i.e. Facebook Page).
Responsibilities:
- Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
- Build a knowledge base for each client frequently asked questions
- Implement the online community moderation strategy
- Answer questions on (Facebook, Instagram, e-mail… etc.) and managing any online feedback forms
- Create and provoke worthy conversations with the community
- Ensure a steady pipeline of high quality social content
- Enforce the Social Media Guidelines as defined by the brand
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner
- Assist with creation and presentation of social media strategy and integrated marketing campaigns
- Interpret the direction of strategy/planning and creative leads
- Utilize social listening tools to generate insights
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
Job Requirements
Job Requirements
- 2- 4 years of relevant work experience
- Male or female
- Prefer experience in the same field (IT)
- Sociable with excellent communication and organizational skills
- High ability to actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
- Strong understanding of popular social networks – design, functionality, users
- Excellent in both Arabic and English
