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Job Description
- Lead from the front – be the first point of contact if clients have any urgent issues
- Motivate and mentor the team – bringing out the best in their customer service standards of excellence
- Suggest and implement service level improvements
- Meeting and greeting clients and visitors
- Answering various queries by either phone or email
- Compile and print reports on overall customer satisfaction.
- Produce monthly management reports
- Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
- To supervise the professional greeting of clients and visitors, to the highest standards
- Appraisals and performance management of staff, including monthly meetings
- Leading, monitoring, motivating and inspiring the team; providing guidance and support
Job Requirements
- English proficiency
- Computer proficiency
- At least 3 years of experience
