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Job Description
- Handle collections from customers and follow up timely on all past-due accounts.
- Have an excellent understanding of the provisions in each of our referral contracts (i.e., the terms and conditions).
- Act as liaison between Collections and Operations in order to address missing documentations and review of short paid billings to identify and resolve based on acceptance or denial of that information. Also, addressing discrepancies with those departments to settle all payment related disputes.
- Review accounts in order to prepare spreadsheet analysis in Excel and to identify disputed items for resolution.
- Complete month-end reconciliation of all A/R accounts
- Collection oversight and escalation
- Provide invoices to customers and track re-billing efforts.
- Work with customers (i.e., Client Services, Revenue Verification, Sales) to negotiate and resolve disputes.
- Create and maintain collection processes, documentation, and escalation procedures using “best practices”.
- Track and communicate collection metrics and provide periodic reports (i.e. aging report).
- Maintain Corporate Credit and Collection Policy.
Job Requirements
- 3 to 5 years of experience as collector.
- Bachelor’s degree in accountant or business administration or equivalent.
- Experience working as collector within corporates of similar client criteria as GET’s. (Public and governmental sectors).
- Excellent communication skills.
- Convenient presentability.
