Once a sales representative has successfully gotten a new client on board, the Implementation Specialist is responsible for acting as the primary point of contact for that client.
And, since the client should never be left hanging, it’s important that the Implementation Specialist initiates the implementation process as quickly as possible.
Administer all customer accounts for implementation of lifecycle and develop all business for same.
Implement all site procedures and ensure configuration of applications according to task list.
Coordinate with employees and customers and ensure all project completion within required timeframe and according to contract.
Assist virtual project team and design all project milestones and ensure achievement of all goals.
Assess Client Needs
Once a client’s new system is set up and ready to go, the Implementation Specialist needs to talk with the client to get a detailed picture of what the client wants needs and desires.
Assist customers in optimal utilization of all software tools and provide technical assistance implementation of all projects.
Customize the System
After identifying a client’s main goals, the Implementation Specialist will need to use that information to customize the client’s system to suit their individual needs. This typically involves tasks such as importing preexisting client data, designing custom interfaces, modifying metrics and creating custom reports.
Demonstrate and Train
When a client’s new system has been properly customized, it’s up the Implementation Specialist to demonstrate the system and its features. If the client likes what they see, the Implementation Specialist will then move forward with teaching the client how to use their new system.
Provide training to all customers to use provided web applications and prepare all required reports for regular analysis.
Identify and resolve all issues and provide assistance for same.
Maintain all client applications and provide required update and modify all applications.
Education: Bachelor’s degree (Information Technology is recommended).
Experience: 2+ years of experience in same career.
Successful Implementation Specialists are detail-oriented, results-driven individuals who will do whatever it takes to meet a client’s needs.
They are just as adept at solving complicated technical problems as they are at conversing with clients, and they always maintain an air of professionalism.
In addition to these general skills and personality traits, employers are looking for Implementation Specialists with the following skills:
Customer Service – Since such a large chunk of an Implementation Specialist’s time will be spent directly interacting with clients, it’s important for them to have excellent customer service skills.
Extensive Technical Knowledge - In order to be able to meet each client’s needs and install each system correctly, Implementation Specialists need to have a great deal of technical knowledge and experience.
Troubleshooting - During the process of setting up a new system, at least a couple things are bound to go wrong. Because of this, Implementation Specialists need to be good problem solvers.
Interpersonal Skills - Since setting up a new system will demand the efforts of an entire team, Implementation Specialists need to be able to effectively communicate and work with that team.
Ability to Multitask - The goal of providing good customer service is to make each client feel like they’re the only customer that matters. If an Implementation Specialist is able to multitask and juggle different projects simultaneously, they’ll be able to achieve that.