Account Manager

Responsibilities

• Participates in the annual business planning process through providing market insights and annual account plans for big accounts to formulate annual objectives.
• Promotes company service offerings to prospect clients in order to acquire new customers.
• Acts as a focal point of contact with his/her accounts and develops deep understanding of their business, industry and competitive position.
• Directs and supervises all research activities required for preparing proposals and sales pitches.
• Leads the development of client presentations/proposals (Technical and Financial) and obtain approval from Head of Client Management.
• Documents and resolves client issues on timely basis.
• Updates records of account history on CRM to maximize the hit rate while achieving the department objectives.
• Reviews Operations progress against deadlines in collaboration with the project management team.
• Oversees the coordination with supplier representatives and on-site operations team, and resolves any arising conflicts to ensure the successful delivery of projects.
• Verifies the fulfillment of required services and documents (signoff & acceptance docs) to enable the timely collection of invoices.
• Conducts performance appraisal sessions, and initiates training and development needs for his/her team.
• Provides adequate on-job coaching to subordinates to ensure the quality of work.