Account Manager (Full Time Work From Home, 17K EGP)
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Job Details
Skills And Tools:
Job Description
Please Read Carefully:
This is a FULL-TIME position with full benefits and not a project-based or a part-time work from home position. You CAN NOT have this position as a side job or aside from another part-time or full-time jobs.
Also, you will be signing an employment contract under the Egyptian labor law. This allows us to provide you with the full benefits package (Ex: employment contract under Egyptian labor law, HSBC Bank Account, social insurance, medical insurance, pay applicable taxes, etc.) and comply with the Egyptian Labor law.
About the Role:
As an Account Manager, you will be the face of our company and our own customer success person in charge.
You will be developing and retaining our clinics and doctor community through effective relationship management, you will drive Clinics and doctors engagement on our platform, provide strategic guidance on the adoption of our product offerings, and guide them to realize value from the investment.
Personality Traits:
- You are a goal-oriented self-starter who thrives in a fast-paced environment.
- You are a natural relationship builder and a people's person and have a passion for growing your business and assigned accounts.
- Customer service oriented and capable of handling clients complaints and managing customers expectations.
In this role, you will:
- Own the customer’s full lifecycle and success, including onboarding, subscription renewals, providing support, engagement, upselling, and ensuring customer adoption of our products.
- Onboarding doctors, Medical centres and Clinics and guiding them through the platform by guiding them in understanding how to be successful, our recommended best practices, and keeping a close eye on their account at all times.
- Evaluate the Clinic, Medical Centers, and doctor KPIs, engagement on the platform, spend, and ROI to understand their success, issues, or opportunities and create personalized recommendations/plans based on their accounts and our products offerings.
- Responsibilities will include working with our Clinics, Medical Centers, and doctors to engage and add content to our website, bimonthly account reviews, conflict resolution, technical support, and payment collections.
- Offering and Upselling our products to your assigned accounts.
- Act as an ambassador of our mission, brand, and product.
- Monitor customer health and build associated risk mitigation plans and be responsible to ensure churn rates are at the lowest levels at all times.
* Other duties, responsibilities, and activities may change or be assigned at any time.
Job Requirements
About You:
You are passionate about customer success and experience. You are always looking for ways to deliver value to your customers. You take pride in your personal brand and the brand we have built. Customers consider you not only a resource but a direct extension of their business. You are comfortable with ambiguity, quick to adapt to change, and willing to roll up your sleeves and get in the weeds with our high value customers.
Job Requirments:
- 3 - 5 years of experience in Account Management, Business Development, Customer Success Management, preferably in a B2B SaaS business.
- Strong Can Do Attitude.
- Capable of handling high stress, multitasking, and adhering to deadlines.
- Bilingual in English (C1 English Level, read, write and speak) and Arabic (mother tongue).
- Attention to detail with the ability to project manage, set priorities and stay organized when managing a portfolio of customer relationships.
- Proven track record of growing your customers’ business, with the ability to spot opportunities within your portfolio.
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your customers.
- Excellent verbal & written communication skills; you enjoy building relationships, engaging in high touch client interaction.
- CRM experience with Salesforce is highly preferred. Outreach experience, sales background, Excel, PowerPoint, and Word.
- Ability to effectively work both independently and as a team player within an inside sales and support team environment.
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About the Company:
RealSelf, Inc is a global multinational company serving over 100M customers in around 170 countries (and still expanding). Equipped with 3 global service providers, we are the biggest platform in the world in the medical aesthetics market. Below you can find some information about each platform:
About RealSelf:
RealSelf.com is the no 1 and leading consumer destination in the $32B US medical aesthetics market (and now expanding in all English speaking countries around the globe). We make it easy to get the information and deep support needed to make confident purchase decisions. Since 2006 our authentic stories, unbiased ratings, and expert answers from board-certified doctors have helped millions of people explore treatments and decisions that range from laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors, we’re growing RealSelf into a global business with a broad range of services.
About Tajmeeli:
Tajmeeli.com is a new addition to Realself. RealSelf Acquired Tajmeeli.com back in Jan 2021 to serve Arabic-Speaking Medical Aesthetics Market. This acquisition enabled us to expand our reach and resources to over 100 countries through the addition of Tajmeeli’s 25 Arabic-speaking countries like Saudi Arabia, GCC countries, Egypt, Jordan, Turkey, etc.
About Multiestetica:
Multiestetica.com is one of the largest cosmetic surgery and treatments websites in Europe and South America, we have more than 23,500 centres around the world, of which we offer you the most exhaustive information about cosmetic surgery. With a presence in 12 countries: Spain, Italy, France, Mexico, Brazil, Argentina, Chile, Colombia, Germany, Poland, the Czech Republic and Slovakia and serving each country in its own mother tongue language.
Come join our international, super, talented, and passionate team!
