Basic Info

Wael Salah

13 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Agency Senior Trainer at CHUBB

Experience Details

Agency Senior Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

- Design an induction program for new comers.
- Ensuring the sales teams is equipped with necessary skills.
- Analyze the results of training program and workshops by implementing tracking mechanisms.
- Evaluate and deliver training programs related to industry, domain, and solution areas.
- Observing and interviewing staff to understand their potential, skill gaps, training needs and attitude.


Company Details

CHUBB

Cairo, Egypt

501-1000 employees

Insurance

www.chubb.com

Nov 2009 to present (8 years)
Deputy Training Manager at CHUBB

Experience Details

Deputy Training Manager

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Designed an induction program for new comers.
• Ensuring the sales teams is equipped with necessary skills.
• Analyze the results of training program and workshops by implementing tracking mechanisms.
• Find out needs of training and facilitate training programs and workshops for the sales force.
• Evaluated and delivered training programs related to industry, domain, and solution areas.
• Prepared progress reports on sales personnel and sales hires.
• Assessing development training needs of manager and coaching on training skills.
• Observing and interviewing staff to understand their potential, skill gaps, training needs and attitude.
• Assessing skill competence of recruiters for candidate interviewing and sales visits.


Company Details

CHUBB

Cairo, Egypt

More than 1000 employees

Insurance

www.chubb.com

Nov 2009 to present (8 years)
Team Leader at Vodafone

Experience Details

Team Leader

Customer Service/Support

Experienced (Non-Manager)

- To maintain average team quality not less than targeted.
- To apply all professional ways and provide different alternatives to satisfy customers.
- To ensure that team members are resolving 100% of received customers’ cases.
- To ensure and encourage proper utilization to be measured by management observation.
- To positively communicate and display high spirit among peers, management and team.
- To conduct documented monthly meeting to discuss progress, updates, share experience, cascade all needed information to the team.
- To effectively solve and report problems to management and concerned parties.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2004 to Apr 2009 (5 years 2 months)
Interior Designer at Private Business

Experience Details

Interior Designer

Engineering - Construction/Civil/Architecture

Entry Level

N/A


Company Details

Private Business

Cairo, Egypt

N/A

Architectural and Design Services

N/A

Feb 2002 to Dec 2003 (1 year 10 months)

Education

Bachelor in Architecture Engineering

Education Details

Bachelor

Architecture Engineering

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
1997 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Language School

Egypt

1997

A / Excellent / 85 -100%

N/A

Gezira Language School
1997

Training and Courses

TOT at ACE Life
Oct 2011

Training/Course Details

TOT

Oct 2011

ACE Life

N/A

Training/Course Details

Business Etiquette

Feb 2015

ACE Life

N/A

Training/Course Details

The Route of Hapiness

Mar 2016

Edge Consulting

N/A

Training/Course Details

Recruitment & Selection

May 2016

ACE Life

N/A

Training/Course Details

Communication Skills

Mar 2015

CHUBB Life

N/A

Training/Course Details

Ownership & Commitment for Managers

Nov 2016

Edge Consulting

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveAgency Senior TrainerArabicArchitectural And Design ServicesArchitecture EngineeringBuilding ConstructionBusiness EtiquetteCall CentersCoachingCommunication SkillsCustomer ServiceDeputy Training ManagerEnglishFlexibleHard WorkerInsuranceInterior DesignerLeaderOwnership & Commitment For ManagersProblem SolverRecruitment & SelectionSkilled TradesSupportSupportiveTOTTeam LeaderTeam ManagementTelecommunicationsThe Route Of HapinessTraining Design

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Training Design

Training Design

: Advanced

: Extreme - I love it!

:

5-7 years

Call Centers

Call Centers

: Advanced

: Medium

:

5-7 years

Insurance

Insurance

: Advanced

: Extreme - I love it!

:

5-7 years

Coaching

Coaching

: Advanced

: Extreme - I love it!

:

5-7 years

Team Management

Team Management

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-primary-button

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