Basic Info

Wael Salah

13 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Agency Senior Trainer at CHUBB

Experience Details

Agency Senior Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

- Design an induction program for new comers.
- Ensuring the sales teams is equipped with necessary skills.
- Analyze the results of training program and workshops by implementing tracking mechanisms.
- Evaluate and deliver training programs related to industry, domain, and solution areas.
- Observing and interviewing staff to understand their potential, skill gaps, training needs and attitude.


Company Details

CHUBB

Cairo - Alexandria, Egypt

501-1000 employees

Insurance

www.chubb.com

Nov 2009 to present (7 years 1 month)
Team Leader at Vodafone

Experience Details

Team Leader

Customer Service/Support

Experienced (Non-Manager)

- To maintain average team quality not less than targeted.
- To apply all professional ways and provide different alternatives to satisfy customers.
- To ensure that team members are resolving 100% of received customers’ cases.
- To ensure and encourage proper utilization to be measured by management observation.
- To positively communicate and display high spirit among peers, management and team.
- To conduct documented monthly meeting to discuss progress, updates, share experience, cascade all needed information to the team.
- To effectively solve and report problems to management and concerned parties.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2004 to Apr 2009 (5 years 2 months)
Interior Designer at Private Business

Experience Details

Interior Designer

Engineering - Construction/Civil/Architecture

Entry Level

N/A


Company Details

Private Business

Cairo, Egypt

N/A

Architectural and Design Services

N/A

Feb 2002 to Dec 2003 (1 year 10 months)

Education

Bachelor in Architecture Engineering

Education Details

Bachelor

Architecture Engineering

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
1997 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Language School

Egypt

1997

A / Excellent / 85 -100%

N/A

Gezira Language School
1997

Training and Courses

TOT at ACE Life
Oct 2011

Training/Course Details

TOT

Oct 2011

ACE Life

N/A

Training/Course Details

Business Etiquette

Feb 2015

ACE Life

N/A

Training/Course Details

The Route of Hapiness

Mar 2016

Edge Consulting

N/A

Training/Course Details

Recruitment & Selection

May 2016

ACE Life

N/A

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAgency Senior TrainerArabicArchitectural And Design ServicesArchitecture EngineeringBuilding ConstructionBusiness EtiquetteCall CentersCoachingCustomer ServiceEnglishFlexibleHard WorkerInsuranceInterior DesignerLeaderProblem SolverRecruitment & SelectionSkilled TradesSupportSupportiveTOTTeam LeaderTeam ManagementTelecommunicationsThe Route Of HapinessTraining Design

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Training Design

Training Design

: Advanced

: Extreme - I love it!

:

5-7 years

Call Centers

Call Centers

: Advanced

: Medium

:

5-7 years

Insurance

Insurance

: Advanced

: Extreme - I love it!

:

5-7 years

Coaching

Coaching

: Advanced

: Extreme - I love it!

:

5-7 years

Team Management

Team Management

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-primary-button

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