Wael Abd-Allah Salah

Training ManagerFull Time

• Job Details:• Designed an induction program for new comers. • Ensuring the sales teams is equipped with necessary skills. • Analyze the results of training program and workshops by implementing tracking mechanisms. • Find out needs of training and facilitate training programs and workshops for the sales force. • Evaluated and delivered training programs related to industry, domain, and solution areas. • Prepared progress reports on sales personnel and sales hires. • Assessing development training needs of manager and coaching on training skills. • Observing and interviewing staff to understand their potential, skill gaps, training needs and attitude. • Assessing skill competence of recruiters for candidate interviewing and sales visits.

Call Center SupervisorFull Time

• Job Details:- To maintain average team quality not less than targeted. - To apply all professional ways and provide different alternatives to satisfy customers. - To ensure that team members are resolving 100% of received customers’ cases. - To ensure and encourage proper utilization to be measured by management observation. - To positively communicate and display high spirit among peers, management and team. - To conduct documented monthly meeting to discuss progress, updates, share experience, cascade all needed information to the team. - To effectively solve and report problems to management and concerned parties.

Call Center RepresentativeFull Time

• Job Details:• To support Vodafone project. • To support as a customer service Agent. • To handle and follow up customers’ problems. • To perform Telemarketing and Consultancy activities. • To support Activation team for 8 Months. • To prepare the training materials which support new comers. • To handle customers’ inquiries.