Basic Info

Wael Ali

2 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT at Samsung

Experience Details

IT

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Samsung

London, United Kingdom

More than 1000 employees

Telecommunications

www.samsung.com

Sep 2015 to Sep 2016 (1 year)
English Instructor at Berlitz

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Berlitz (multinational)

6th of October City, Egypt

501-1000 employees

Education

N/A

Jan 2015 to Feb 2015 (1 month)
Tech Support at TelePerformance

Experience Details

Tech Support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

TelePerformance (multinational)

mohandseen, Egypt

More than 1000 employees

Telecommunications

www.teleperformance.com

Apr 2014 to Nov 2014 (7 months)
Customer Care Representative at Vodafone UK

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone UK (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

May 2013 to Apr 2014 (11 months)
Listener Care at Stream Global Services

Experience Details

Listener Care

Customer Service/Support

Entry Level

N/A


Company Details

Stream Global Services (multinational)

6th of October City, Egypt

501-1000 employees

Telecommunications

Streamgs.com

Feb 2012 to Feb 2013 (1 year)

Achievements


In working with SAMSUNG I've Achieved the highest level of of Customer satisfaction which is 97%

Education

Bachelor's Degree in Tourism And Hotel Mangement

Education Details

Bachelor's Degree

Tourism And Hotel Mangement

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

om al abtal

Egypt

2012

C / Good / 65 - 75%

N/A

om al abtal
2012

Certifications

Certificate details

Photoshop Mastery

Sep 2016

95 out of 100

N/A

N/A

Adobe

N/A

Certificate details

Illustrator Mastery

Dec 2016

N/A

N/A

N/A

Adobe

N/A

Training and Courses

Training/Course Details

Graphic Design

Jan 2016

Russian Culture Centre

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe IllustratorAdobe IndesignAdobe PhotoshopArabicBerlitzCreativeCustomer CareCustomer Care RepresentativeCustomer ServiceDetails-orientedEducationEnglishEnglish InstructorGraphic DesignITIllustrator MasteryListener CareMac OSMoviesPhotoshop MasteryPresenterProblem SolverReadingSocialSocial MediaSoftware DevelopmentStream Global ServicesSupportSwimmingTech SupportTechnical SupportTelePerformanceTelecommunicationsTourism And Hotel MangementVodafone UKWordPressWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Social Media

Social Media

: Expert

: Medium

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

3-5 years

WordPress

WordPress

: Advanced

: Medium

:

Less than 1 year

Mac OS

Mac OS

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: High

:

Less than 1 year

Adobe Indesign

Adobe Indesign

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Advanced

: Medium

:

1-3 years

Customer Care

Customer Care

: Advanced

: Little

:

1-3 years

Key Skills

Presenter, Creative, Problem Solver, Details-oriented, Social

Online Presence

facebook.com/euphoriamtwitter.com/euphoriamhttp://defusedcity.tumblr.com

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