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Job Description
Act as a 'Technical Support Accountant for our Software', and give our clients adequate support to use our ERP software efficiently.
Responsibilities include, but are not limited to:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Guide the customer to the best practice of using our software to fit their business needs and requirements.
- Answer our customer's questions via our call center and resolve their issues via phone, email or chat.
- Handling complaints.
- Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.
Job Requirements
- Bachelor’s Degree in Accounting or equivalent professional experience is a must
- Very good in using Excel and Accounting programs is a must
- Experience as an Accountant is a big plus
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent soft skills/handling skills
- Flexibility with rotational shifts in tasks is a must
