The Branch Manager is responsible for overseeing the day-to-day operations of Warlina Egypt, ensuring exceptional customer experience, maintaining safety and operational standards, managing staff, and delivering strong financial performance.

• Ensure the highest level of safety, cleanliness, and customer satisfaction.
• Recruit, train, and manage branch staff (supervisors, play attendants, sales, receptionists).
• Create schedules, assign tasks, and monitor team performance.
• Handle customer inquiries, complaints, and ensure an excellent guest experience.
• Coordinate with marketing and sales teams for events, promotions, and birthday parties.
• Manage inventory of supplies, equipment, and maintenance needs.
• Monitor daily revenue, expenses, and submit financial reports.
• Implement company policies and health & safety regulations.
• Report operational challenges and solutions to upper management.
• Lead and motivate the team towards achieving sales and operational targets.