Browse Jobs
For Companies
Log inGet Started
Logo

Jr. IT Helpdesk

Tasaheel Finance
Assiut, Egypt
Tasaheel Finance  logo

Jr. IT Helpdesk

Assiut, EgyptPosted 9 hours ago
7Applicants for7 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Job Overview:

The IT Help Desk Specialist is responsible for overseeing the daily operations of the IT Help Desk, providing advanced technical support, and ensuring the resolution of IT-related issues in a timely and efficient manner. This role requires excellent problem-solving skills, a deep understanding of IT systems and infrastructure, and a commitment to delivering high-quality customer service.

Key Responsibilities:

  • Provide advanced technical support to end-users, addressing hardware, software, and network-related issues.
  • Oversee the help desk ticketing system, ensuring all requests are logged, prioritized, and resolved according to SLAs.
  • Lead the resolution of complex IT incidents and escalate issues to appropriate teams when necessary.
  • Maintenance and administration of IT systems, workstations, and network devices.
  • Monitor system performance and reliability, proactively identifying potential issues and implementing preventive measures.
  • Ensure a high level of customer satisfaction by delivering prompt and effective IT support.
  • Participate in IT projects, contributing technical expertise and ensuring project objectives are met.

Key Qualifications:

  • Minimum of 1 year of experience in IT support.
  • Proficiency in Windows and Ubuntu environments, knowledge of network protocols and hardware, experience with Active Directory, Office 365, and common enterprise software.
  • Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Experience with IT security practices and tools.
  • Familiarity with remote support tools and techniques.
  • Experience managing help desk ticketing systems such as ServiceNow or Zendesk.

Job Requirements

  • Provide advanced technical support to end-users, addressing hardware, software, and network-related issues.
  • Oversee the help desk ticketing system, ensuring all requests are logged, prioritized, and resolved according to SLAs.
  • Lead the resolution of complex IT incidents and escalate issues to appropriate teams when necessary.
  • Maintenance and administration of IT systems, workstations, and network devices.
  • Monitor system performance and reliability, proactively identifying potential issues and implementing preventive measures.
  • Ensure a high level of customer satisfaction by delivering prompt and effective IT support.
  • Participate in IT projects, contributing technical expertise and ensuring project objectives are met.

Similar Jobs

Search other opportunities
JobsIT/Software DevelopmentJr. IT Helpdesk