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Job Description
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- ● Resolve customer issues efficiently, ensuring a high level of satisfaction.
- ● Document all customer interactions and maintain accurate records in the system.
- ● Identify and escalate complex issues to the appropriate departments.
- ● Follow up with customers to ensure their concerns are fully addressed.
- ● Provide detailed information about products, services, and company policies.
- ● Collaborate with team members to improve overall customer experience.
- ● Meet or exceed individual and team performance targets.
- ● Participate in ongoing training sessions to stay updated on products and procedures.
- ● Adhere to company standards, policies, and procedures at all times.
Job Requirements
1-4 years of experience in customer service or call center roles
- ● Strong problem-solving and conflict resolution abilities.
- ● Ability to multitask and manage time effectively in a fast-paced environment.
- ● Proficiency in using customer service software and CRM systems.
- ● Strong attention to detail and organizational skills.
- ● Ability to work effectively both independently and as part of a team..
