Spa Manager

Outservingplus -
Cairo, EgyptPosted 5 months ago

6Applicants for1 open position

Job Details

Experience Needed:

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Leadership & Team Management:

Supervise, train, and motivate a team of spa therapists, estheticians, massage therapists, receptionists, and other staff members.
Conduct regular team meetings to review performance, discuss client feedback, and provide guidance.
Ensure all team members provide exceptional service while adhering to health and safety regulations.

Customer Service:

Provide excellent guest experiences by addressing client concerns, booking appointments, and ensuring satisfaction.
Respond promptly to client inquiries, complaints, or special requests, and resolve any issues to their satisfaction.
Monitor guest feedback and implement improvements to elevate the customer experience.

Spa Operations:

Manage the daily operation of the spa, ensuring smooth scheduling of appointments and treatments.
Oversee inventory, ordering products, and ensuring the spa is stocked with necessary supplies.
Monitor the maintenance and cleanliness of the spa facilities, ensuring a pristine environment for all guests.

Financial & Budget Management:

Develop and manage the spa’s budget, including forecasting revenue, controlling expenses, and maximizing profitability.
Analyze financial reports to identify trends, areas of improvement, and opportunities for growth.
Implement and track promotional campaigns and pricing strategies to drive sales and attract clients.

Marketing & Client Retention:

Create and implement marketing strategies to promote spa services, including social media, email newsletters, and community outreach.
Build and maintain relationships with clients to encourage repeat business and loyalty.
Develop and manage membership or loyalty programs to increase client retention.

Compliance & Health Standards:

Ensure compliance with all local, state, and federal regulations concerning health, safety, and sanitation.
Monitor and enforce spa protocols, ensuring that all staff follow proper sanitation and hygiene practices.

Staff Scheduling & Payroll:

Create and manage employee schedules to ensure adequate staffing levels at all times.
Process payroll and monitor overtime or staffing issues, ensuring adherence to labor laws.

Training & Development:

Ensure continuous training of spa personnel on new services, techniques, and trends within the wellness industry.
Conduct performance evaluations and provide feedback and coaching for professional development.

Proven experience as a Spa Manager or in a similar role within the wellness or hospitality industry.
Strong leadership and interpersonal skills with the ability to motivate a team.
Excellent customer service and communication skills.
In-depth knowledge of spa services, treatments, and wellness practices.
Solid understanding of financial management, including budgeting and cost control.
Ability to work in a fast-paced, high-pressure environment.
Knowledge of health and safety regulations, including sanitation standards.
Proficient in using spa management software and other office applications.