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IT Help Desk (Fayoum Residents)

Al Ahly Medical Company - Fayoum, Fayoum

IT Help Desk (Fayoum Residents)

Al Ahly Medical Company - Fayoum, FayoumPosted 24 days ago
52Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

Key Responsibility (Tasks): 

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to Employees.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.

Job Requirements

   Experience, Education and Training:

  • BS degree in Information Technology, Computer Science or equivalent.
  • 2 years of experience in providing help desk support.
  • Good English.
  • Hands-on experience with Windows OS.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft and Cisco or similar technologies is a plus

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