Customer Service Agent

Blue Whale Technology co... -
Nasr City, Cairo

Customer Service Agent

Full Time

On-site

Blue Whale Technology co Ltd -
Nasr City, CairoPosted 4 days ago

7Applicants for4 open positions

3Viewed

0In Consideration
3Not Selected

Job Details

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Job Description

1. Assist the official to deal with daily problems encountered by users, and sort out and improve the customer service workflow;
2. Solve account anomalies, disputes, bug reports, etc. reported by daily users or operations, organize Q&A, and improve user satisfaction;
3. Actively explore user needs, collect local users' opinions and suggestions on product functions, usage habits, etc., and feedback the collected information to the department for processing;
4. Assist the department to plan online and offline product activities to improve user stickiness and revenue;
5. APP Arabic localization translation.

Job Requirements

1. College degree, foreign language related major, proficient in Chinese and English, familiar with multiple dialects is preferred;
2. Good word processing and logical judgment skills, good at collecting and organizing documents;
3. Good language expression and communication and coordination skills，English and Arabic is required,and Turkish or Urdu is preferred.