IT Help Desk Engineer

Sky Holding -
Katameya, CairoPosted 3 years ago

368Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Key Responsibility:

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams.
Provide prompt and accurate feedback to Employees.
Install, modify, and repair computer hardware and software.
Healthy check Printer Devices, Attendance machines, CCTV, IP CAM, and any related network devices.
Resolve technical problems with Local Area Networks (LAN).
Refer to internal databases or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
Good Knowledge of domain environment (DNS, DHCP).
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals.

Experience, Education, and Training:

BS degree in Information Technology, Computer Science or equivalent.
0-2 years of experience in providing help desk support.
Good English.
CCNA and MCSA courses (Preferred).
Must have good knowledge of PC /Laptop Troubleshooting (software/hardware).
Hands-on experience with Windows OS.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft and Cisco or similar technologies is a plus