Collection Officer

Job Purpose:

Organize the collection of outstanding debts owed to Basharsoft. Contact debtors, negotiate payment plans, issue invoices and ensure timely repayment of debts.
 

Key Accountabilities 

• Meet collection targets and goals set by Basharsoft management team, maintaining a high level of productivity and efficiency.
• Create itemized statements, bills, invoices, and other necessary billing documents, which may require calculation of credit terms, discounts, and costs of services.
• Contact customers to discuss payment options and negotiate repayment plans.
• Utilize various communication channels such as phone calls, emails, and letters to reach out to customers and provide them with accurate and up-to-date account information.
• Maintain accurate and detailed records of all customer interactions, including payment arrangements, promises to pay, and any disputes or issues that arise during the collection process.
• Investigate and resolve discrepancies or disputes related to billing or payments by coordinating with other departments, such as account management.
• Provide excellent customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Utilize collection software and tools to track, document, and update account status and progress

Communication and Working relations

Internal:

Accounting

Operations (Account Management)

Outside collectors

External:

Customers