Collection Officer

Al Ahly capital holding ... -
Zamalek, Cairo

Al Ahly capital holding - Al Ahly Tamkeen -
Zamalek, CairoPosted 2 hours ago

1 open position

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Work a queue of delinquent accounts.
The job involves for most part of the day- approximately 100-150 calls on a daily basis.
Work is done on a collection system.
Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
Follow up promises to ensure payments are received Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
Develop an assertive approach to resolve customer queries.
Propose settlement to recover delinquent balances (these accounts should be seriously).
Updating latest contact details of customer on the system and raise regular maintenance to facilitate customer (billing changes, SI changes, reversals etc.).
To attend the team meeting and regularly highlight problems with solutions encountered during routine.
Route cases to the Team Leader.
Achieve the performance targets that has been by the TL.
Work on reports and debits account as and when required.
To attend the team meeting and regularly highlight problems with solutions encountered during routine.
Route cases to the Team Leader.
Achieve the performance targets that has been by the TL.
Work on reports and debits account as and when required.

Bachelor's degree in a related field is required.
1:2 Years of Experience in collection filed with Banking Sector or financial institutions background.
Knowledge of Financial analysis.
Excellent communication skills.
Excellent Microsoft Office skills.
Good command of Arabic and English.