The Collection Agency Officer is responsible for managing a portfolio of delinquent accounts, negotiating repayment terms with debtors, and ensuring compliance with regulatory requirements. They play a critical role in maximizing debt recovery while maintaining positive relationships with debtors and clients.

Follow up with external agencies, manage them remotely, review their daily DCR, monitor their visits and calls, and handle customer complaints from their side.
Contact debtors via phone, email, or mail to negotiate repayment plans and resolve outstanding debts.
Educate debtors on their rights and responsibilities regarding debt repayment and support them in understanding their financial obligations.
Document all communications with debtors accurately and maintain detailed records of payment arrangements and collection efforts.
Analyse financial statements, credit reports, and other relevant documents to assess debtors' ability to repay.
Collaborate with internal departments (including legal and compliance) to escalate accounts for legal action when necessary and ensure regulatory compliance.
Prepare and send collection letters, statements, and notices to debtors in line with company policies.
Stay up to date with industry best practices, regulatory changes, and emerging trends in debt collection.
Provide regular updates to management on account status, collection efforts, and recovery rates.

BM Consumer Finance - Souhoola

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