Job Details
Skills And Tools:
Job Description
Job Responsibilities:
-0:2 Year of experience
- Collect payments on past due bills.
- Inform clients of overdue accounts and amount currently owed.
- Planning for repayment of debts and preparing repayment schedules according to the debtor’s financial situation.
- Record new commitment to repay debt.
- Always deliver a consistent and professional level of service.
- Achieve set revenue targets and call quality objectives.
- Advise and influence customers on the payment options for debt collection.
- Handle each call promptly and in the correct manner, updating records accordingly.
- Input customer related data accurately and efficiently.
- Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.
- Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
- Decide on the correct action when negotiating payments.
- Always follow strict Company policies and procedures, ensuring that legal requirements are met.
- Have the ability to relate to people from a variety of different backgrounds.
- Be persuasive, persistent and self-motivated.
- Show assertiveness, tact and flexibility.
Location : Mall of Arabia , 6 October