Memberships Admin
New Cairo, CairoPosted 2 months ago29Applicants for1 open position
- 12Viewed
- 3In Consideration
- 2Not Selected
Job Details
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Job Description
- Process new membership applications, ensuring all necessary documentation is completed accurately.
- Maintain and update membership databases with new and existing member details.
- Prepare and issue membership cards, renewal notices, and other relevant documentation.
- Handle membership terminations and ensure records are updated accordingly.
- Work closely with other departments (Marketing, Operations, Finance) to align membership services with overall club goals.
- Serve as the first point of contact for all membership inquiries and complaints.
- Provide detailed information on membership plans, policies, and club services.
- Ensure member satisfaction by promptly resolving issues and escalating where necessary.
- Monitor membership expiration dates and proactively follow up with members for renewals.
- Assist in developing and executing member retention strategies.
- Collect and analyze feedback from members to improve the membership experience.
- Process membership payments and maintain accurate financial records related to memberships.
- Generate invoices and receipts for membership services.
- Reconcile membership income with the finance department.
- Prepare regular reports on membership statistics, trends, and retention rates.
- Assist in forecasting membership growth and retention targets.
- Ensure all membership operations comply with club policies and applicable laws.
- Maintain confidentiality and integrity of member information.
Job Requirements
Education: Bachelor’s degree in any related field.
Experience:
- Minimum of 1-3 years of experience in membership administration, customer service, or related roles.
- Previous experience in the clubs or hospitality.
Technical Knowledge: Familiarity with membership management systems and CRM tools.
Skills:
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and membership management software.
- Analytical thinking with attention to detail.
- Ability to multitask and work under pressure.
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