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Memberships Admin

SODIC Clubs
New Cairo, Cairo
SODIC Clubs  logo

Memberships Admin

New Cairo, CairoPosted 1 month ago
26Applicants for1 open position
  • 12Viewed
  • 3In Consideration
  • 2Not Selected

Job Details

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Job Description

  • Process new membership applications, ensuring all necessary documentation is completed accurately.
  • Maintain and update membership databases with new and existing member details.
  • Prepare and issue membership cards, renewal notices, and other relevant documentation.
  • Handle membership terminations and ensure records are updated accordingly.
  • Work closely with other departments (Marketing, Operations, Finance) to align membership services with overall club goals.
  • Serve as the first point of contact for all membership inquiries and complaints.
  • Provide detailed information on membership plans, policies, and club services.
  • Ensure member satisfaction by promptly resolving issues and escalating where necessary.
  • Monitor membership expiration dates and proactively follow up with members for renewals.
  • Assist in developing and executing member retention strategies.
  • Collect and analyze feedback from members to improve the membership experience.
  • Process membership payments and maintain accurate financial records related to memberships.
  • Generate invoices and receipts for membership services.
  • Reconcile membership income with the finance department.
  • Prepare regular reports on membership statistics, trends, and retention rates.
  • Assist in forecasting membership growth and retention targets.
  • Ensure all membership operations comply with club policies and applicable laws.
  • Maintain confidentiality and integrity of member information.

Job Requirements

Education: Bachelor’s degree in any related field.

Experience:

  1. Minimum of 1-3 years of experience in membership administration, customer service, or related roles.
  2. Previous experience in the clubs or hospitality.

Technical Knowledge: Familiarity with membership management systems and CRM tools

Skills:

  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and membership management software.
  • Analytical thinking with attention to detail.
  • Ability to multitask and work under pressure.

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