Customer Success & Product Speci...
Cairo, Egypt
Customer Success & Product Specialist
Cairo, EgyptPosted 2 hours ago1 open position
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Job Description
Location: Remote
Working Hours: 2:00 PM - 10:00 PM (Saudi Arabia Time) - Afternoon/Evening Shift (NOT Morning)
Employment Type: Full-time
About Mezan
Mezan is a Saudi cloud-based accounting SaaS platform serving SMEs, business owners, and accountants. Founded in 2020, we provide integrated, simple, and secure accounting solutions to help small and emerging companies reach their financial goals.
Key Responsibilities
Customer Support & Training
- Provide accounting and technical support to Mezan app users
- Conduct training sessions to help users maximize platform benefits
- Troubleshoot issues and guide customers through accounting processes
Lead Management & Sales Coordination
- Handle incoming calls on the company's primary contact number
- Qualify leads and coordinate with sales team to schedule demos
- Maintain records of customer interactions and lead information
Product Expertise & Documentation
- Serve as a product expert with deep knowledge of all Mezan features
- Create and maintain product documentation and user guides
- Develop training materials for customers
Product Research Support
- Conduct market research as requested by the Product Manager
- Gather customer feedback to inform product development
- Provide insights on user behavior and feature adoption
Job Requirements
Required Qualifications
- Bachelor's degree in Accounting, Finance, or Business Administration
- 2+ years experience in customer success, technical support, or accounting
- Strong understanding of accounting principles and Saudi regulations
- Excellent communication skills in Arabic and English
- Experience with SaaS platforms and CRM systems
- Ability to work independently in a remote environment
What We Offer
- Competitive salary
- Remote work flexibility
- Growth opportunities with expanding Saudi tech company
- Professional development opportunities
Working Schedule Primary Hours: 2:00 PM - 10:00 PM (Saudi Arabia Time)
Note: This is an afternoon/evening shift position, NOT a morning shift role.
