Xbox Technical Support Agent - German/English Speaker

Do you have Gaming experience and speak fluent German? With B1 Level on English and have great communication skills? Well, we are in need of you to work on Xbox campaign.

Come and join our Customer Service team!
Benefit from free transport, family medical insurance and ongoing career development opportunities at Concentrix!

• Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
• Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries. Delivering and exceeding customer-specified service levels for handle time.
• Typically would not have sales goals/quotas.
• Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
• Work requires some judgment but is performed primarily according to standard procedures with close supervision.
• Provide responsive and competent customer support within a call centre environment.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in the call tracking database.