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Job Description
Job Description
Istrotech is seeking a motivated and customer-focused Customer Success Officer to manage and support our growing client base.
This role involves maintaining strong client relationships, achieving sales targets through cross-selling and new client acquisition, providing product training, and delivering professional technical support.
The successful candidate will ensure customer satisfaction while contributing to the company’s growth.
Key Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Generate sales leads, cross-sell products and services, and help acquire new clients.
Respond promptly and professionally to customer inquiries through phone, email, and chat.
Provide hands-on training and guidance on Istrotech’s software solutions to clients.
Troubleshoot basic technical issues and escalate complex problems via the ticketing system.
Process orders, modifications, and requests accurately and efficiently.
Keep detailed records of customer interactions, transactions, and feedback in the CRM system.
Prepare and submit daily and monthly reports on sales and customer support activities.
Collaborate with internal teams to resolve client issues and improve service delivery.
Ensure overall customer satisfaction and deliver a professional support experience.
Compensation & Benefits
Competitive fixed monthly salary plus commission on sales
Social insurance and medical insurance from the first day of employment
Full-time, on-site position at our Tanta office
Istrotech is seeking a motivated and customer-focused Customer Success Officer to manage and support our growing client base.
This role involves maintaining strong client relationships, achieving sales targets through cross-selling and new client acquisition, providing product training, and delivering professional technical support.
The successful candidate will ensure customer satisfaction while contributing to the company’s growth.
Key Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Generate sales leads, cross-sell products and services, and help acquire new clients.
Respond promptly and professionally to customer inquiries through phone, email, and chat.
Provide hands-on training and guidance on Istrotech’s software solutions to clients.
Troubleshoot basic technical issues and escalate complex problems via the ticketing system.
Process orders, modifications, and requests accurately and efficiently.
Keep detailed records of customer interactions, transactions, and feedback in the CRM system.
Prepare and submit daily and monthly reports on sales and customer support activities.
Collaborate with internal teams to resolve client issues and improve service delivery.
Ensure overall customer satisfaction and deliver a professional support experience.
Compensation & Benefits
Competitive fixed monthly salary plus commission on sales
Social insurance and medical insurance from the first day of employment
Full-time, on-site position at our Tanta office
Job Requirements
Required Skills & Qualifications
Bachelor’s or Master’s degree in Business, Technology, or related field
Strong customer orientation and adaptability to different client personalities
Ability to stay calm and professional under pressure
Good computer skills with familiarity or willingness to learn CRM and ticketing systems
Excellent verbal and written communication skills in English
Willingness to learn and meet sales targets through effective client engagement
Strong organizational skills with the ability to multitask and prioritize effectively
Proactive, team player with a positive and solution-focused attitude
Bachelor’s or Master’s degree in Business, Technology, or related field
Strong customer orientation and adaptability to different client personalities
Ability to stay calm and professional under pressure
Good computer skills with familiarity or willingness to learn CRM and ticketing systems
Excellent verbal and written communication skills in English
Willingness to learn and meet sales targets through effective client engagement
Strong organizational skills with the ability to multitask and prioritize effectively
Proactive, team player with a positive and solution-focused attitude
