Customer Success Executive
Miran -
Riyadh, Saudi ArabiaJob Details
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Job Description
- Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success with Miran’s fitness app.
- Onboard new customers, guiding them through implementation and adoption processes to maximize value.
- Develop and maintain strong, long-term relationships with clients, understanding their business needs and objectives.
- Proactively identify opportunities for upselling and cross-selling relevant solutions to existing customers.
- Collaborate with internal teams, including sales, product, and support, to resolve client issues and deliver seamless experiences.
- Conduct regular check-ins, business reviews, and feedback sessions with clients to ensure alignment and satisfaction.
- Advocate for customer needs within the organization, influencing product development and service enhancements.
- Manage and resolve escalations with professionalism and urgency, ensuring positive outcomes.
- Document client interactions, feedback, and action plans in CRM systems for transparency and continuous improvement.
Job Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 0 up to 5 years of experience in customer success, account management, or a similar client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Experience working in a fast-paced, dynamic environment.
- Ability to manage multiple accounts and priorities simultaneously.
- Familiarity with CRM software and customer success tools.
- Self-motivated with a high degree of initiative and ownership.
- Comfortable working in a hybrid (home/office) arrangement.
