Customer Reservations Support

Job Title: Customer Reservation Support

Location: District 5 - New Cairo, Egypt (Full-Time, On-Site)
Start Date: Immediate
Industry: Property Management / Hospitality.

Job Overview:

The Customer Reservation Support will handle customer inquiries, manage bookings/reservations, and provide exceptional service to ensure a smooth customer experience. The ideal candidate has avg. 2 years of customer service experience, preferably in hospitality, property management, or travel-related industries.

Key Responsibilities:

Reservation Management:

• Process and confirm customer bookings via phone, email, and chat.
• Handle modifications, cancellations, and refunds per company policies.

Customer Support:

• Respond promptly to customer inquiries about availability, pricing, and policies.
• Resolve complaints or escalate issues to senior staff when needed.
• Maintain a high level of professionalism and empathy in all interactions.

Coordination:

• Liaise with operations/property teams to ensure seamless guest experiences.
• Collaborate with sales/marketing on promotions or special requests.

Administrative Tasks:

• Maintain records of customer interactions and feedback.
• Assist in generating reports on booking trends or service issues.