Customer Support Advisor
New Cairo, Cairo
Customer Support Advisor
New Cairo, Cairoposted 15 hours ago9Applicants for72 open positions
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Job Details
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Job Description
As a Customer Support Advisor, You Will…
- Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsess over the customer experience and constantly strive to exceed their expectations
- Communicate clearly and effectively, both written and verbal (in required language)
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approach problems with flexibility and adapt your approach without compromising outcome
Job Requirements
As a Customer Support Advisor, You Have…
- Must be a Graduate
- 6 Months of Experience in Voice Support
- The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
- A strong sense of professionalism exhibited by staying calm under pressure
- Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
- A performance mindset - you’re motivated by results and self-improvement
- A deep curiosity for understanding technology and a passion for continuous knowledge
- The ability to self manage and work independently
- The ability to do repetitive job duties, but an eagerness to take on more when needed
- Self-awareness to identify and navigate through challenges associated with the role
- Eagerness to receive feedback, embrace coaching and demonstrate changes as a result
