Customer Support Advisor (Chatti...
6th of October, Giza
Customer Support Advisor (Chatting)
6th of October, Gizaposted 21 days ago213Applicants for1 open position
- 80Viewed
- 9In Consideration
- 59Not Selected
Job Details
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Job Description
- Handles customers’ orders, inquiries and complaints in a positive effective manner whilst ensuring SEOUDI Super Market branding and corporate image are reflected in a positive manner, as per approved quality standards.
- Responds to customers inbound activities through voice calls and digital channels, pertaining to all kinds of inquiries, orders, and complaints timely and accurately to reflect a positive image of SEOUDI Super Market.
- Provides accurate information about SEOUDI Super Market products and services, processes customer order on computer systems with 100% accuracy.
- Follow communication “scripts” smartly while handling different topics.
- Build customer loyalty to SEOUDI Super Market brand by follow-up of customer calls/issues raised assuring end to end resolution.
- Identify and escalate complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Provide personalized experience through identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives, in addition to going extra mile.
- Seize opportunity to promote SEOUDI Super market products through up sell and cross selling when they arise.
- Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Ensures all SEOUDI Super Market policies and procedures are executed in a positive manner.
Job Requirements
- Bachelor's Degree.
- Superior listening and communication skills.
- Excellent English level.
- Customer focus and adaptability to different personality types are a must.
- Knowledge of customer service practices and principles.
- Proficient in relevant computer applications.
- Excellent typing skills.
