Customer Support Advisor
New Cairo, Cairo
Customer Support Advisor
New Cairo, Cairoposted 22 days ago23Applicants for1 open position
- 8Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Deliver exceptional customer support via phone, email, and chat, ensuring timely and accurate responses to inquiries.
- Resolve customer issues and complaints efficiently, maintaining a high level of professionalism and empathy.
- Document all customer interactions and transactions accurately in the company’s CRM system.
- Identify and escalate complex or unresolved issues to the appropriate departments for further investigation.
- Provide product and service information, guiding customers through troubleshooting steps and solutions.
- Collaborate with team members and other departments to ensure consistent and high-quality service delivery.
- Meet or exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on company products, services, policies, and procedures to provide accurate information to customers.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Contribute to a positive and supportive team environment, sharing best practices and feedback for continuous improvement.
Job Requirements
- Graduate
- Military status completed (Men only)
- English level B1+ \ B2
- Soft skills
- Communication skills
- Computer skills
