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Customer Service / Dispatcher

Guardian towing
Cairo, Egypt
Posted 4 months ago
134Applicants for6 open positions
  • 133Viewed
  • 16In Consideration
  • 115Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • We are a US based company that focuses on the TOWING industry. We support service in 8 different cities in the US and we are growing rapidly! Our dispatching team is located in Cairo, Egypt supporting our main office in the US.
  • We are a rapidly growing company based out of Seattle WA with great potential.
  • All work is remotely and there are two shifts. The hours will be according to the Eastern (EST) and Pacific (PST) time zones
  • We are looking for driver dispatchers that have a strong background in sales. Previous experience in dispatching will be highly recommended but not required as we provide full end to end training.
  • Compensation will be a fixed salary with potential of adding bonuses and commissions.

Job Duties:

  • Identify prospects with all incoming customer calls and evaluate their position in the sales cycle; able to quickly analyze and pursue sales opportunities.
  • Identify service improvements or new ways of doing business by remaining current on industry trends, market activities, and competitors.
  • Prepare and sending quotes and proposals.
  • Manage the sales process through specific software programs.
  • Meet daily, weekly, and monthly sales targets.
  • Participating in sales team meetings.
  • Strong ability to turn an inquiry call to a sale
  • Negotiate/close deals, maintain customer satisfaction. and handle complaints or objections
  • Maintain quality service by establishing and enforcing organization standards.
  • Collaborate with team members to achieve better service results
  • Gather feedback from customers or prospects and share with internal teams
  • Effectively follow up with customers and providers to maintain excellent customer and account retention.
  • Professionally communicate and coordinate with drivers using relevant dispatch information and instructions.
  • Clearly log all information related to a dispatch call to dispatching system in a prompt and timely manner.
  • Able to work in a fast pace high performing call center/sales environment


Work Activities

-Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources

-Working with Computers — Should be able to quickly learn new software applications and able to use them interdependently 

-Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

-Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.



Job Requirements

Core Skills:

  • Proven experience as a Sales Executive or relevant role
  • Thorough understanding of marketing and negotiating techniques
  • Customer service: 2+ years (Preferred)
  • Presentation Skills
  • Client Relationships
  • Emphasizing Excellence
  • Energy Level
  • Negotiation
  • Prospecting Skills
  • Meeting Sales Goals
  • Creativity
  • Sales Planning
  • Independence
  • Motivation for Sales

Other Skills:

  • Very strong communication skills verbal and written in English
  • Hands-on experience with CRM software is a plus
  • Fast learner and passion for sales
  • Self-motivated with a results-driven approach
  • Excellent English skills, must be very fluent speaking in English. It is the main requirement.
  • Fresh grads are welcome to apply
  • Able to using MS Microsoft Office and other office related software
  • Able to pay attention to details

University degree is required


What makes a good Sales Executive?

A good Sales Executive’s traits are empathy, focus, optimism, and a sense of responsibility. The most important of which is empathy, as it is needed to identify with customers and assist with the challenges they are looking to solve.


Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Coordination — Adjusting actions in relation to others' actions.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

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JobsOperations/ManagementCustomer Service / Dispatcher