Operations Team Leader
3Sixty -
Dokki, GizaPosted 3 years ago207Applicants for1 open position
- 50Viewed
- 10In Consideration
- 0Not Selected
Job Details
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Job Description
Key Responsibilities
- Coordinate Customer Service Team and follow up on daily tasks
- Provide Direct Customer Support
- Review and resolve customer escalations & complains
- Evaluate Team Members Performance monthly and yearly and providing feedback loop
- Support Process Improvement to guarantee quality of application
- Train New Hires and provide accurate training feedback
- Staff Scheduling and Supervision
- Coaching, Motivation, and Morale-Building
- Prioritization and Delegation
- Create needed reports
Job Requirements
Qualifications and Education Requirements
- 3 to 5 years’ Experience in the call center
- 2+ Years as a team leader
- Fluent of English
- Strong knowledge of different business functions (Customer service is essential)
- Strong work ethic.
- Excellent knowledge of using Excel, word and PowerPoints.
Skills
- Technical/Professional Skills • People Oriented
- Conflict resolution
- Detailed focused approach.
- Operations, Workforce , quality assurance background
- Reporting skills
Competencies/Interpersonal Skills • Excellent analytical and communication skills
- Coordination and execution ability
- Great sense of teamwork
- Analytical skills
- Problem Solving Skills
- Leadership Skills (TL/Supervisor/Manager) • Motivational skills
- Inspire the others
- Team Management
- Time Management
