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Operations Team Leader

360Imaging - Dokki, Giza

Operations Team Leader

360Imaging - Dokki, GizaPosted 1 month ago
192Applicants for1 open position
  • 35Viewed
  • 10In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

Key Responsibilities

  • Coordinate Customer Service Team and follow up on daily tasks  
  • Provide Direct Customer Support
  • Review and resolve customer escalations & complains  
  • Evaluate Team Members Performance monthly and yearly and providing feedback loop
  • Support Process Improvement to guarantee quality of application
  • Train New Hires and provide accurate training feedback
  • Staff Scheduling and Supervision
  • Coaching, Motivation, and Morale-Building
  • Prioritization and Delegation
  • Create needed reports


Job Requirements

Qualifications and Education Requirements

  • 3 to 5 years’ Experience in the call center
  • 2+ Years as a team leader  
  • Fluent of English
  • Strong knowledge of different business functions (Customer service is essential)
  • Strong work ethic.
  • Excellent knowledge of using Excel, word and PowerPoints.


  • Technical/Professional Skills • People Oriented  
  • Conflict resolution
  • Detailed focused approach.
  • Operations, Workforce , quality assurance background
  • Reporting skills

Competencies/Interpersonal Skills • Excellent analytical and communication skills

  • Coordination and execution ability
  • Great sense of teamwork
  • Analytical skills
  • Problem Solving Skills
  • Leadership Skills (TL/Supervisor/Manager) • Motivational skills  
  • Inspire the others  
  • Team Management  
  • Time Management  


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