Customer Service Coordinator

we rent -
Cairo, Egypt

Customer Service Coordinator

Full Time

On-site

we rent -
Cairo, EgyptPosted 51 minutes ago

2 open positions

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Job Description

Customer Service Representative - We Rent

About the Role:
* Primary point of contact for clients in Events, Exhibitions, and Media productions
* Manage furniture rental orders from initial inquiry through post-event follow-up
* Support event planners, exhibition coordinators, and production designers with tailored furniture solutions

Key Responsibilities:
* Process rental orders and maintain accurate records in rental management system
* Coordinate delivery and pickup schedules with clients and logistics teams
* Provide detailed quotes and rental terms to prospective clients
* Handle client inquiries via phone, email, and in-person consultations
* Resolve customer issues and complaints promptly and professionally
* Liaise between clients and warehouse teams to ensure timely furniture delivery
* Track inventory availability and suggest alternatives when needed
* Follow up with clients post-event to ensure satisfaction and gather feedback
* Maintain client database and rental history records
* Support sales team with lead qualification and order processing

Key Competencies:
* Customer-focused mindset with service excellence orientation
* Problem-solving skills and creative thinking abilities
* Team collaboration and cross-department communication
* Time management and prioritization skills
* Adaptability to changing client needs and last-minute requests
* Professional appearance and demeanor for client meetings

What We Offer:
* Competitive salary 10k starting and benefits package
* Opportunity to work with high-profile events and productions
* Ongoing training in furniture catalog and industry trends
* Career growth opportunities within the company
* Dynamic work environment with diverse projects

Job Requirements

Required Qualifications:
* Minimum 2 years customer service experience (events/hospitality/rental industry preferred)
* Excellent verbal and written communication skills
* Strong organizational and multitasking abilities
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* Ability to work in fast-paced, deadline-driven environment
* Professional phone etiquette and email correspondence skills
* Detail-oriented with strong accuracy in data entry
* Ability to remain calm under pressure and handle difficult situations
* Flexible schedule to accommodate event timelines (some evenings/weekends)

Preferred Qualifications:
* Experience with rental management software or CRM systems
* Knowledge of furniture styles and event design principles
* Understanding of exhibition, media production, or special event requirements
* Previous experience in the events or entertainment industry
* Basic understanding of logistics and delivery coordination
* Bilingual capabilities (depending on market needs)