Customer Service Representative - We Rent

About the Role:
* Primary point of contact for clients in Events, Exhibitions, and Media productions
* Manage furniture rental orders from initial inquiry through post-event follow-up
* Support event planners, exhibition coordinators, and production designers with tailored furniture solutions

Key Responsibilities:
* Process rental orders and maintain accurate records in rental management system
* Coordinate delivery and pickup schedules with clients and logistics teams
* Provide detailed quotes and rental terms to prospective clients
* Handle client inquiries via phone, email, and in-person consultations
* Resolve customer issues and complaints promptly and professionally
* Liaise between clients and warehouse teams to ensure timely furniture delivery
* Track inventory availability and suggest alternatives when needed
* Follow up with clients post-event to ensure satisfaction and gather feedback
* Maintain client database and rental history records
* Support sales team with lead qualification and order processing

Key Competencies:
* Customer-focused mindset with service excellence orientation
* Problem-solving skills and creative thinking abilities
* Team collaboration and cross-department communication
* Time management and prioritization skills
* Adaptability to changing client needs and last-minute requests
* Professional appearance and demeanor for client meetings

What We Offer:
* Competitive salary 10k starting and benefits package
* Opportunity to work with high-profile events and productions
* Ongoing training in furniture catalog and industry trends
* Career growth opportunities within the company
* Dynamic work environment with diverse projects

we rent

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Open vacancies at we rent

Customer Service Coordinator

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