Assistant information technology manager

Job Summary: 

The Information Technology (IT) Assistant Manager is responsible to plan, oversee and manage the IT infrastructure for the company. The role includes determining the company’s IT needs and implementing the computer systems and network to fulfil the organisation’s information systems requirement. General Duties and Responsibilities:

 1) Information and communication technologies (ICT) Project Management  Design, implement, and project manage major IT projects including system procurement, development, and upgrades  Identify opportunities and initiate improvement and updating of hardware, software and systems  Provide and lead technical consultancy to various project teams to meet project objectives and requirements  Manage external vendors to ensure technological systems continue to meet the company’s requirements  Ensure technical and security architecture are adhered to the company’s policies and guidelines. 

2) Hardware Management and Maintenance - Work with respective vendors for oversight of all ETTC’s ICT hardware including, but not limited to:  Maintenance and configuration of servers and storage network  Maintenance and configuration of computers and devices for use for training purposes  Maintenance, configuration and distribution of laptops for staff use  Maintenance and configuration of network printers and devices  Maintenance and configuration of network devices including access points, wireless controller and firewall  Maintenance and configuration of projectors, teleconferencing and audio video equipment  Updating and managing the phone system  Creating an IT replacement schedule to ensure all IT equipment are in good working condition Job Title Assistant Information Technology Manager Department Administration & General Sector Information Technology Report to (Direct) Information Technology Manager Report to (indirect) Company Vice President Job Level 6 JD_ Assistant Information Technology Manager Last Updated 12/07/2023 2 | Page

 3) Software Management and Maintenance - Work with respective vendors for oversight of all ETTC’s ICT software including, but not limited to:  Training management system, learning management system, and other related information management system  Computer operating systems  Productivity software, (e.g. Microsoft suite of applications, Hive, Calendly, Zoom, etc.)  Software deployment and management  Management and maintenance of services related to proper functioning of company’s website  Staff training on appropriate use of software 

4) Cybersecurity (Sophos)  Work with respective vendors as main technical contact for cyber security matters  Drive implementation of cyber security measures 

5) Other responsibilities as assigned by Information Technology Manager ,