Deputy IT Manager for Applicatio...
6th of October, Giza
Deputy IT Manager for Applications
6th of October, GizaPosted 4 hours ago11Applicants for1 open position
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Job Details
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Job Description
- Consult with users and management to conduct information assessments to determine user needs and search for appropriate solutions to meet business requirements.
- Coordinate with external vendors for the acquisition, maintenance and support of information technology applications.
- Install, configure, test, document, administrate, maintain, integrate, and support different enterprise systems at Nile University including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system.
- Identify and set the configuration items for different systems and verify their completeness & correctness.
- Manage the ability to continue providing a pre-determined & agreed level of IT services.
- Provide front-end application support to clients whether through phone calls, emails, ticketing systems, or face-to-face enquiries.
- Develop and document operational procedures and users’ manuals.
- Manage change requests & determine the need to perform a system change whenever needed through standard procedures.
- Identifying opportunities that can improve the efficiency of the business and technical processes
- Recommend and ensure the standard implementation of policies, procedures, and operations with support personnel for different services and ensure their consistency with Nile University policies.
- Works under the general direction of senior management and provides different reports upon request.
Job Requirements
Education and experience:
- Bachelor's degree in computer science or a related field.
- Master’s degree in a related field is a plus.
- At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
- ITIL knowledge is a plus.
Technical skills:
- Expert in enterprise systems including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system.
- Ability to understand new software packages or hardware equipment & fast enough to learn new technologies.
- Proficient in using Local Area Networks, Metropolitan Area Networks and Wide Area Networks connectivity.
Soft skills:
- Creative skills to identify and define user enterprise needs and turn them into workable plans and automate processes.
- High internet searching capabilities.
- Aggressive problem diagnosis and creative problem-solving skills.
- Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
- Good command of English.
- Determines when issues should be escalated to a higher level.
- Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
- Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
- Work under general supervision.
