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Customer Service Agent - Fluent ...

Thndr - Maadi, Cairo

Customer Service Agent - Fluent English

Thndr - Maadi, CairoPosted 2 months ago
41Applicants for5 open positions
  • 35Viewed
  • 4In Consideration
  • 0Not Selected

Job Details

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Job Description

  • We're looking for someone who will be excited to talk (mostly online) to our customers and provide helpful information
  • Answer their questions and resolve their issues. 
  • This person will be the front line of support for customers and their role will be to help ensure that customers are satisfied with products, services, and features.

Day-to-day activities

  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Being able to juggle multiple inbounds from different customers
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, comments, and complaints
  • Knowing our products inside and out so that you can answer questions, and make recommendations to customers
  • Communicating and coordinating with colleagues as necessary
  • Go the extra mile to ensure customer satisfaction

Job Requirements

Critical skills

  • Patience, empathy, and communication skills
  • Ability to stay calm when customers are stressed or upset
  • Quick and enthusiastic learner
  • Ability to multitask, prioritize, and manage time effectively
  • Adaptability and accountability
  • Experience working with customer support is a plus
  • Finance background is a plus
  • Uncompromising integrity and strong dedication to professionalism
  • Strong sense of ownership and responsibility
  • Excellent verbal and communication skills

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