Customer Service Agent - Fluent English
Thndr -
Maadi, CairoPosted 2 years ago42Applicants for5 open positions
- 35Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
- We're looking for someone who will be excited to talk (mostly online) to our customers and provide helpful information
- Answer their questions and resolve their issues.
- This person will be the front line of support for customers and their role will be to help ensure that customers are satisfied with products, services, and features.
Day-to-day activities
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Being able to juggle multiple inbounds from different customers
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, comments, and complaints
- Knowing our products inside and out so that you can answer questions, and make recommendations to customers
- Communicating and coordinating with colleagues as necessary
- Go the extra mile to ensure customer satisfaction
Job Requirements
Critical skills
- Patience, empathy, and communication skills
- Ability to stay calm when customers are stressed or upset
- Quick and enthusiastic learner
- Ability to multitask, prioritize, and manage time effectively
- Adaptability and accountability
- Experience working with customer support is a plus
- Finance background is a plus
- Uncompromising integrity and strong dedication to professionalism
- Strong sense of ownership and responsibility
- Excellent verbal and communication skills
