Operations Manager

tayf egypt -
New Cairo, CairoPosted 3 months ago

198Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Optimize Operational Efficiency:
Streamline processes and implement best practices to enhance daily operations, reduce costs, and improve overall efficiency.
Monitor daily operations at each branch to ensure smooth functioning.
Address any immediate operational issues or emergencies.
Review and adjust staff schedules to ensure adequate coverage.
Conduct briefings or meetings with Area managers, branch managers and staff as needed.
Check daily sales reports and analyze revenue trends.
Perform comprehensive audits of operational processes and procedures.
Review branch performance metrics and implement any necessary improvements.

Enhance Customer Experience:
Deliver consistently high-quality customer service and address feedback to ensure a superior dining experience and foster customer loyalty.
Review customer feedback and resolve any immediate complaints or issues.

Achieve Financial Targets:
Manage budgets effectively, control costs, and maximize profitability by aligning financial performance with strategic goals.
Analyze weekly performance reports, including sales, customer satisfaction, and financial metrics.
Review and discuss performance with branch managers and identify areas for improvement.
Identify any deviations from the budget and address them.

Ensure Compliance and Quality:
Maintain rigorous standards of health, safety, and quality control to comply with regulations and uphold the brand's reputation.
Perform in-depth inspections to ensure quality control standards are met across branches.
Develop and Lead a High-Performing Team:
Recruit, train, and motivate staff to ensure optimal performance and staff retention, fostering a positive work environment.
Conduct monthly performance reviews with branch managers and key staff members.
Identify training needs and plan for staff development programs.
Drive Strategic Growth:
Implement and execute strategic initiatives to support business growth, expand market presence, and adapt to evolving industry trends.
Review and assess progress toward monthly and quarterly strategic goals.
Adjust operational strategies based on performance data and market conditions.

Maintain Brand Integrity: Uphold and enhance the brand image by ensuring consistent application of brand standards and effective marketing initiatives.

Project Management:
Lead and manage projects aimed at improving operational efficiency, customer experience, and strategic growth.
Develop project plans, set objectives, allocate resources, and establish timelines for project execution.
Monitor project progress, address any issues or risks, and ensure projects are completed on time and within budget.
Collaborate with cross-functional teams to ensure alignment with organizational goals and strategic initiatives.
Evaluate project outcomes and implement lessons learned to improve future project management practices.

Qualifications:

Bachelor’s degree in a related field.
Minimum of 15 years of F&B operation (casual dining \ café) experience, with at least 5 years in a managerial role.
Strong understanding of operation best practices, reporting, planning and budgeting.
Excellent delegation skills, Customer focus, problem-solving, and decision making .
Strong leadership abilities and experience in managing large team.
Ability to work under pressure, meet deadlines, and handle multiple tasks simultaneously.
Exceptional communication and interpersonal skills.