Doctor Hotline Medical Coordinator

Mersal Maadi, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Social & Medical Insurance
1 open position
About the Job
  • Follow up and Screen patient calls in call center and direct them accurately to do the necessary steps according to the medical condition of each case.
  • Collecting medical data by asking specific questions to create an accurate description about the cases.
  • Gather the essential medical information about cases condition with other authorities: (medical insurance authority -state-funded medical treatment -refuges supporting authorities  ... etc.)
  • Identify the essential reports and documents that the cases should prepare if the requested service is available according to Mersal Foundation rules.
  • Maintain accurate and complete documentation of all required case medical data base.
  • Direct cases to other organization such as (Governmental hospitals, .... , international organizations such as the UNHCR, etc.) if they have the required service.
  • Establish an initial classification for cases (emergency - urgent - stable) to facilitate the plan for interventions for different departments.
  • Coordination between the stage of requesting reports and the coordinator of the "pre-research" for the medical classification by medical coordinators.
  • Giving the necessary information to cases about Mersal transfer places (clinics - hospitals .. etc.) after the guidance of case management department.
Job Requirements
  • Fresh Graduate Bachelor’s degree Medical background (Physician/Pharmacist).
  • Decisive, good decision-making skills, able to escalate response to situations when relevant.
  • Professional computer skills and phone knowledge (Excellent phone skills with patients).
  • Displays the ability to communicate with others effectively, listen closely, and convey points clearly.
  • Strong closing techniques with patient-centered approach and phone skills.
  • Proven ability to perform in an unpredictable, fast-paced environment.
  • Excellent communication skills.
  • Independent and self-starter.
  • Shows the ability to calm frustrated patients quickly and make decisions based upon anticipated outcomes.
About this Company

Non profit organization

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